Proven experience as a Night Auditor or in a similar role, preferably in the hospitality industry
Check in guests, answer phones, and take reservations
Respond to guest complaints, requests and emergencies
Provide excellent customer service to guests and keep the front desk running smoothly
Front Desk Duties and Responsibilities:
Manage online, phone and in-person room reservations
Welcome guests, check them in, distribute room keys, and explain the hotel’s amenities
Take payment from guests
Respond to guests’ issues and complaints in a friendly, timely manner
Explain local amenities and attractions to guests
Work with other staff members to ensure that all guest rooms meet hotel standards and accommodate any special client needs
Arrange specialized services for VIP customers
Qualifications:
Must be available to work a flexible schedule, including weekends
Exceptional customer service
Hotel experience preferred (but not required)
Benefits:
Paid Time Off
Medical
401K
Holiday Pay
Hotel Discounts with Escape Lodging
Advancement opportunities!
Incentives and More!
$500 hiring bonus after 90 days of employment
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